Technology has made the world a much smaller place and it’s important to use it in your hotel business. You can do everything from monitoring the productivity of your staff to accepting online payments for reservations. This blog post will discuss some ways you can use technology to make things easier in your hotel.
Use a mobile app for reservations and check-in
Take advantage of a mobile app that guests can use to book their rooms. You’ll need a mobile app for the front desk staff as well, so they know how many people are currently staying at the hotel and if there is any special information about those guests. Your online booking system should allow you to accept bookings from a variety of channels, including phone calls, emails, social media and your website.
It is also very important that guests can check in to their rooms from wherever they are via mobile devices. Make sure the app works on different operating systems like Android or iOS so that everyone can use it even if they don’t have an internet connection like in airplane mode. You can also consider using a self check in kiosk which will prove beneficial in terms of space and cost. In this case, the kiosk can be used to enhance the guest experience by offering them a more streamlined check-in process.
- Get ready to manage guest checkout via mobile devices
Many people like to use digital platforms when it comes to everything in their life, including checking out of hotels at the end of a stay. You can make this process much easier by allowing them to do it with just their smartphones or tablets via an online platform that will allow them to review room rates and pay for the things they have used.
You can also consider using a mobile app that will allow you to give guests access to their room information 24 hours a day, such as whether they are checking in or out from the hotel. . This will make it much easier for them to know what services your hotel offers and how to access the things they need.
Have a communication platform for guests
A guest communication platform will allow you to more easily communicate with all of your guests by providing them with an online messaging tool they can use to contact you. You’ll also be able to schedule appointments and meetings, so guests who are staying for a long time or have business issues at your hotel don’t have to leave the building to contact someone for their business needs.
- Accept online payments through a payment gateway platform
Many guests prefer to use credit cards to pay for their hotel rooms instead of writing checks or using cash. You can use a payment gateway platform that will allow you to accept credit cards, debit cards, and even digital currencies like Bitcoin on your website. This way guests don’t have access to the cardholder’s sensitive information and it’s also much safer than if they wrote the information themselves.
You can also consider using mobile point of sale (mPOS) services which will allow your staff to accept and process payments anywhere in the hotel simply by using their smartphones or tablets. That way, they don’t need to wait for a guest card to return from an external terminal before reusing it, which means less waiting time for your guests.
Implement an inventory management system
An inventory management system can be of great help in ensuring that you are always stocked with the items you need for your hotel rooms such as bedding and other necessities. Keeping track of what you have used and need to reorder will also be easier with this program. You can also use this system for room service, so you know exactly where your supplies are when it comes to food.
Manage your staff more effectively
Use technology like smart badges that allow guests to control lighting, room temperature and window coverings at the touch of a button on their smartphones. This will give them more control over their hotel stays and also give you more data on which rooms are used most frequently so that you can adjust your staff accordingly.
- Monitor employee productivity
Beyond that, make an effort to monitor the productivity of your employees. This is very important in a hotel as it will help you keep track of how many rooms your housekeeping staff clean each day, which can be used to provide feedback on whether one team is better than another.
- Automate tasks through technology
You can also improve staff efficiency by using technology that allows them to complete tasks faster. For example, use mobile devices for housekeeping staff so they have access to room information right before they enter a guest’s hotel room. That way, they don’t have to waste time flipping through paper files or logs to access the information they need. This can also help reduce errors and make it much easier for your staff members to provide guests with better service accordingly.
Another thing that will improve efficiency is the use of technologies such as digital room keys, which allow cleaning staff members to enter rooms without ever presenting their key cards in front of them. This makes it much easier for them to move from guest room to guest room and complete their tasks, while ensuring that no cleaning staff can access a particular room without permission.
Guest satisfaction is key when it comes to pleasing customers, so be prepared to provide all possible services to keep your guests satisfied with what you have provided them at your hotel. You should also consider implementing the technology in other aspects of your business as well, such as the cleaning and maintenance departments.
Technology is changing the way hotels do business. Knowing how to use your company’s technology is no longer an option, it’s a necessity. This post has outlined some ways you can leverage digital marketing and technology to earn more from your customers without spending time or resources on anything else. Rest assured that using the latest technology in your business will help reduce costs and increase customer satisfaction.
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